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Terms of Service

We want you to have a great experience with Hornby & Jones LTD (hornbyjones.com), so please be sure to review all sections of our Terms of Service before placing your order.

By using this website, you are agreeing to the terms and conditions outlined below. You further confirm you are at least the age of majority in your country, state or province of residence, or have given your consent to any minor dependents to use the site.

Hornby & Jones LTD ('Hornby & Jones', 'we' or 'us') is registered at 14 Mile End Place, London, E1 4BH, UK. Company registration number 12956822.

Contract of Service

When you place an order with us, you are making an offer to buy goods.

Your card will be authorised for the full value of the order, but not charged. Once we have checked the availability of the goods, we will email you confirm we have accepted your order. This begins the contract between us.

In the unlikely event the goods you have ordered are no longer available, there are damages, or we have made a pricing mistake, we will advise you of this.

Your card will be charged following dispatch of your order, though many carriers take a pre-authorisation, so you may see the money pending before dispatch notification.

Please note Hornby & Jones reserves the right to cancel any orders placed as we see fit. If we have reason to suspect your order is fraudulent or completed by a shopping bot we will cancel it. Hornby & Jones will notify you by email of any such cancellation and issue a full refund of the related payment, inclusive of shipping. Once your refund it actioned by us, please allow 3-5 business days for the funds to be available again in your account.

Returns & Exchanges

We have a comprehensive Returns & Exchanges policy available here.

Cancellations

If you wish to cancel your order please notify us as soon as possible by emailing us at:

hello@hornbyjones.com

If the order is cancelled before it ships and we have already charged your card, we will issue a full refund upon your instruction and there will be no restocking fee.

If you notify us of your intent to cancel your order after it has been shipped, we will not refund the original shipping cost of your order and you may incur an additional return to sender fee if it is issued by the postal service.

In the case of a late cancellation, we will refund you for the cancelled order less the original shipping cost and return to sender fee once the order has arrived back at our warehouse and been processed and checked accordingly. After the items have been checked, we will notify you by email of the exact charges to be deducted from your refund to the email address that you supplied us with on your original order.

Once your refund is actioned by us, please allow 3-5 working days for the funds to be available again in your account.

Availability

Hornby & Jones has endeavoured to ensure our website does not have any discrepancies between product count and goods displayed as available. However, we cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event your ordered items are out of stock, we will notify as soon as possible.

Prices

All prices are shown in pound sterling (code: GBP) and do not include packing or delivery charges.

Prices are as stated on the website and are subject to change at any time without notice.

Content

Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing, but we can't guarantee a perfect match every time.

All sizes and measurements are approximate. We try to ensure they are as accurate as possible and will correct any errors promptly. Sizes may differ between brands.

Your use of any information or materials on this website is entirely at your own risk, and therefore it is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We suggest you read our Privacy Policy for further reading.

This website contains material which is owned by or licensed to us. This material includes the design, layout, look, copy, appearance and graphics. Reproduction is prohibited for anything other than personal, non-commercial use without the written permission of Hornby & Jones.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Changes to these terms

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service. It is your responsibility to be up to date on our Terms of Service prior to each order.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Goods or Services are governed by and written in accordance with UK law.