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Delivery Information

Our packages are all packed and shipped from a COVID-19 secure location in East London.

Domestic Delivery

FREE STANDARD DELIVERY FOR ORDERS OVER £40

Standard delivery (2-5 working days): £3.95 for orders under £40
Express delivery (1-2 working days): £8.95

We are proud to use Royal Mail services to send packages within the UK. We use standard postage on all packages and Special Delivery (Tracked 24) for express deliveries. It is important to note on the latter, a signature is required and should you miss the parcel on arrival, it may be delayed. This is out of our control. We also use a variety of courier services for shipments over 2kg.

Dispatch

We dispatch orders Monday - Friday. You will be emailed when your order is dispatched, including the package tracking number where applicable. We endeavour to send orders next working day, but kindly ask for extra processing time during busy periods, such as Christmas and sales. During those times, please do let us know if you require a quicker dispatch in order to make any special occasions.

Express orders placed before 12pm are usually dispatched the same day, with next working day delivery.

Should there be any concerns with your order, we will be in touch with you within 48 hours for correction and it will not delay your dispatch.

Combined Shipping

Should you place an order and decide to add another item in a second, smaller order liable for shipping, we will refund you the shipping. Please contact hello@hornbyjones.com with your order numbers. You must contact us within 1 hour of placing the order to ensure we do not pack your order. Once an order is packed, we will regretfully have to send two shipments.

European Union Delivery

Standard delivery (4-5 working days) - £9.95

This covers the following countries as defined by their membership to the EU: Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.

We ship using Royal Mail International Tracked and Signed for.

Please note due to the ongoing COVID-19 situation, shipping times are delayed to the EU.

United States and Canada delivery

Standard delivery (5-10 working days) - £17.95

We ship using Royal Mail International Tracked and Signed for for orders up to 2kg.

United States and Canadian orders are then picked up by the USPS/Canada Post when inside the US/Canada and fulfilled by your local carrier. We are not liable for any delays inside the continental United States or Canada, so please do be aware during times of high mail volume, such as Thanksgiving, elections, Christmas and mother's day, you can expect a longer delivery period.

Rest of the World Delivery

Standard delivery (from 10 working days) - £19.95

The rest of the world, including Australia, New Zealand, Korea, China, Japan, South America, Africa and other destinations is charged at a flat rate of £19.95 up to the weight of 2kg.

Depending on your destination delivery can take over 10 business days. For all international orders we use International Track and Trace for your security in your order arriving.

Orders over 2kg

Orders in excess of 2kg will be invoiced additional postage costs. It is our commitment to use the most affordable methods of postage and will only charge you the actual postage charge, with receipt of proof, if it applies to your order. You are welcome to contact us before placing an order to receive a shipping quote.

Private Couriers/Couriers of Choice

We are happy to use a courier of your choice, provided you arrange for their collection from our warehouse and bear all necessary costs. Please email hello@hornbyjones.com if you require this.

Import Duty and VAT outside of the UK

Please be aware import duty and VAT may apply for deliveries outside the UK. As the recipient of our products, you are responsible for any import duties, customs or local sales taxes levied by the country you are shipping to. In order to receive your goods upon arrival, payment is necessary to release the order from customs. Failure to do this in an adequate time can lead to fines or your package being returned to us.

We are unable to advise you on the amount customs may be. Any orders cancelled, returned to sender or refused due to customs fee will be subject to a restocking fee.

Undelivered Packages

Should you not receive your parcel, please be in touch with us. As we use a tracked service, we cannot refund, replace or offer store credit where tracking shows delivery was made successfully, but we will assist you in tracing where your package has gone.

We kindly ask you give all UK parcels one business week to arrive and all international packages one month before reporting them missing to us.